Raipur (News Ghanti): A major and historic decision has been announced regarding the use of ethanol-blended (E20) petrol and the technical malfunctions occurring in vehicles. In a first-of-its-kind ruling favoring a consumer, the District Consumer Disputes Redressal Commission has dealt a significant blow to car manufacturer Maruti Suzuki India Limited and its authorized dealer.
What is the case and the court’s order?
A customer approached the consumer forum regarding a serious technical malfunction that developed in their car after using E20 fuel. Acknowledging the gravity of the matter, the Commission held the company and the dealer responsible.
Adopting a strict stance, the Commission has directed the company to take the following actions within 45 days:
- New Car or Full Refund: The customer must be provided with a new E20-compatible car of the same model, or the full vehicle cost of ₹20.5 lakh must be refunded.
- Compensation and Interest: The consumer must also be compensated for mental harassment and litigation costs, along with the applicable interest on the refund amount.
Why is this decision so significant?
First case of its kind in the country: The Government of India is rapidly promoting E20 (20% ethanol-blended) petrol. Against this backdrop, this is the country’s first major case where a vehicle manufacturer has been held liable for engine or technical failures caused by the fuel. This verdict will serve as a precedent for millions of vehicle owners in the future.
