CG Ration News: In Chhattisgarh, if a beneficiary’s fingerprint fails to match on the biometric machine while collecting rations under the Public Distribution System (PDS), there is no need for them to worry. In such cases, as per the established rules, alternative options are available—such as using a designated nominee or OTP-based authentication—to collect the rations. The Food Department has clarified the situation and urged the public not to be misled by incomplete information.
What to do if fingerprints do not match?
Beneficiaries sometimes face difficulties at ration shops due to technical issues or a failure in fingerprint matching—a problem that can be particularly challenging for the elderly. It is incorrect to assume that a failure in fingerprint matching means one cannot receive their rations.
According to the Food Department, alternative authentication methods are in place for the convenience of eligible beneficiaries. Beneficiaries can consult the ration shop operator to learn about the process for collecting rations via a nominee or through OTP-based authentication. However, this facility is subject to specific terms and conditions.
Relief for the elderly
Due to aging, the fingerprints of many elderly individuals may not register correctly on the biometric machine, often forcing them to make repeated attempts to collect their rations. The availability of alternative authentication methods offers a significant relief to such beneficiaries.
The department has clarified that there is no reason to fear being denied rations simply because a fingerprint does not match. In such instances, one can contact the ration shop operator and utilize the available alternative procedures.
Avoid relying on incomplete information
The Food Controller stated that claims suggesting rations cannot be obtained if fingerprints fail to match are likely based on incomplete information. The Public Distribution System includes provisions for alternative arrangements to handle such situations. The department has urged beneficiaries to seek information regarding the prescribed procedures in case of any issues and to disregard misleading information.
Note: The facility to collect rations through a nominee or via an OTP is subject to relevant rules and established procedures. Therefore, beneficiaries should obtain the necessary information from the ration shop operator, based on their specific circumstances.
